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Primary Job Duty

This role will be responsible for providing operational service delivery for ongoing programs and assist in the implementation of one or more projects as assigned. This role will have a heavy focus on the development of written communications (e.g., email, correspondence, memos, briefings, reports) as part of the service delivery.  

Position Summary:

The Sr. Implementation Research Analyst will support the implementation of various special projects for ICANN's Global Domains Division (GDD) programs. The individual will be responsible for conducting research on various issues related to these projects. They will be required to produce written materials for various projects and audiences (internally and externally), such as research findings, briefings, formal correspondence, memos, email and status reports. This position also requires an understanding of project lifecycles and on-going development of subject matter expertise within the assigned area. The role will have the opportunity to work cross-functionally to execute various activities.

Key Responsibilities:

Participate in implementation projects of diverse scope for ICANN's Global Domains Division. For their respective projects, the Implementation Research Analyst will:
•Draft various written communications with direction from supervisor, including but not limited to: formal correspondence to external stakeholders on behalf of organization members; memos, briefings, and talking points for senior management, executives and Board members; research papers and reviews of various topics related to ongoing projects in the Global Domains Division; announcements and blogs to be shared both internally and externally.

•Correspond (both formally and informally) with internal and external stakeholders to address questions and issues.

•Coordinate major project elements including but not limited to: issue identification and resolution; feasibility and advisability analysis; implementation activities; gathering status and adjusting project schedules as necessary; preparing reports and tracking key performance indicators (KPIs).

•Complete project deliverables on time in adherence project schedule and management direction.

•Prioritize and escalate issues to the project manager or supervisor in a timely manner.

•Coordinate activities of a cross-functional implementation team comprised of subject matter experts and, with guidance from supervisor, identify, research, and resolve or recommend solutions for project or service delivery issues.

•Identify metrics and aid in data collection with direction from supervisor.

•Work with supervisor to identify appropriate indicators of progress; design reports to inform senior management of status and assume responsibility for quality and timing of delivery of all reports.

•Work with vendors to ensure that project deliverables meet quality and timeliness expectations •Develop process documentation and coordinate process improvement initiatives.

•Prepare, maintain and update website materials.

•Exercise good business judgment in service delivery and project execution.

•Develop subject matter expertise in areas of assigned responsibility.

•Develop subject matter familiarity in areas of department’s responsibility.
 

Required Knowledge, Skills, and Abilities (KSAs):

The right individual for this position will possess:

• Excellent written and verbal communication skills with an attention to detail.
• Experience in writing for a variety of audiences and purposes, which may include business correspondence, research reports, marketing content, process documentation, announcements, and/or blogs.
• Familiarity with editorial best practices and style guides.
• A strong customer focus.
• A commitment to organizational principles of accountability and transparent work environment.
• A sense of ownership and drive to complete tasks.
• Experience working in a cross-functional environment with individuals of diverse backgrounds distributed across the organization.

With a demonstrated ability to:

• Thrive in an environment where requirements may be unknown or change quickly.
• Develop accurate written materials based on research and/or interviews with subject-matter experts.
• Digest and summarize large amounts of hard-to-find or unfamiliar information in a short amount of time.
• Receive constructive feedback and continuously improve deliverables.
• Adjust writing style to fit different audiences and varying degrees of internal or external visibility.
• Adapt to new processes, procedures, or situations.
• Learn the use of existing tools and processes.
• Perform complex process tasks per agreed upon procedures with minimal supervision.
• Perform qualitative and quantitative analysis of complex issues and present results to a variety of stakeholders.
• Assist in the preparation of clear and concise reports, analyses and presentations.
• Multi-task with attention to detail in a fast-paced environment.
• Meet tight deadlines in fast-paced and high-pressure environment.
• Grasp operational implications of complex issues.

Language Skills

• The position requires fluency in US English; multi-lingual skills are a plus.

Education and Experience Requirements

• 5+ years of business experience.
• 2 or more years of technical or business writing experience.
• Bachelor’s degree required, preferably in business administration, English, political science, history, or other social science.

Experience in any of the following areas preferred: Domain Name Industry, Technical Writing, Research, Speech Writing, Marketing, Data Analysis, Supply Chain, Operations, Project Management, Product Management, Finance, Vendor Management, Legal