Position Description

Director, Technical Services
Primary Location Los Angeles
Possible Hiring Locations Los Angeles
Department 0910 - IANA
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Position Summary

The Director, Technical Services is responsible for implementing technology that is used to execute and improve IANA Services. This includes ensuring stable operations and measured evolution of all technical systems and services, and defining the IANA technical (systems development and evolution) work programme in close collaboration with IANA and ICANN's Engineering and Information Technology (E&IT) leadership.

The Director will oversee the IANA technical staff, and collaborate closely and provide direction to the ICANN E&IT department as they relate to IANA-related services, including development of the IANA project pipeline. This individual will provide the team with relevant subject matter expertise on technical operations best practices, and ensure systems (including hardware, software, and applications) have effective security safeguards by developing and implementing appropriate policies and standards, testing approaches and managing remediation. They will also manage relationships with IANA's external technical service providers.

This position is also responsible for cryptographic business operations including management of the Root Zone KSK (key signing key), and the associated staff and resources.

Key Responsibilities & Duties:

  • Analyze IANA business requirements and review performance of the IANA functions in conjunction with the VP, IANA Services and others in the IANA leadership team. Propose process and technical system improvements to improve service delivery.
  • Manage technical development for the IANA organization in liaison with management.
  • Lead IANA Systems maintenance efforts. Participate in relevant internal working teams, as they are convened.
  • Coordinate IANA Systems development efforts with appropriate E&IT management.
  • Maintain a roadmap with reporting to both internal and external audiences. This includes both department-level activities as well as working with E&IT to define IANA-related software developments projects that require cross-departmental resources on the ICANN-wide development pipeline.
  • Manage the IANA software engineering and cryptography/security teams on all personnel related decisions and day-to-day work.
  • Periodically exercise governance mechanisms to ensure the IANA systems and processes are adequately tested.
  • Manage relationship with other corporate security and IT teams and collaboration on security reviews of cross-functional system development projects.
  • Counsel the department on the practicality and viability of proposed service changes.
  • Oversee project development for new technical features and process improvements within the IANA Services team.
  • Manage content-related aspects of IANA technical infrastructure (i.e. ensure website service delivery).
  • Plan, implement and document best business practices for all computing and communications systems related to the IANA Services.
  • Manage the root zone Key Signing Key (KSK), including generation, publication, and use for signing the Root Keyset; and for establishing a secure facility for the Root Keyset.
  • Successfully execute key signing ceremonies throughout the year, managing selection of and relationships with Trusted Community Representatives; and collaborating with the Root Zone Maintainer.
  • Maintain the security of the IANA systems and technical facilities, ensuring adequate controls and restrictions are in place. Implement security audits and exercises to test and evolve the team’s security-related controls and operational plans.
  • Ensure IANA technical personnel are trained and versed on company-wide IT policies, practices and procedures, including software engineering norms and security standards].
  • Develop and implement business continuity and contingency planning for the IANA Services, in collaboration with ICANN-wide efforts lead by E&IT.
  • Represent IANA Services at appropriate stakeholder forums to engage on technical issues.
  • Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):

  • Broad knowledge and experience in: Software Development; Internet Protocols; DevOps; Network Security; Application Security; Risk Management.
  • Ability to utilize skills from a broad range of technical disciplines (such as security, programming, architecture, systems administration) to quickly rationalize and identify core issues is essential.
  • Demonstrated ability to manage staff; oversee technical development projects; work collaboratively within teams and demonstrate leadership; develop policies and procedures; solve complex problems calmly and competently in high-pressure situations and ambiguous environments.
  • Experience desirable in Internet standards process, registry operations, network security and/or information security roles demonstrating increasing levels of responsibility.
  • Full understanding of key Internet protocols, specifically including TCP/IP networking and DNS.
  • Specialized knowledge of DNSSEC, or closely related PKI/cryptography fields highly desirable.
  • Proven ability to prepare detailed technical reports, documents, presentations and speeches to internal and external audiences.
  • Ability to work with a highly diverse workforce and community.
  • Curiosity and passion for the development of the Internet.

Education and Experience Requirements:

  • Bachelor's Degree required, Master's Degree preferred,preferred fields of study in Information Technology, Computer Science, Engineering, or a related field. 
  • Minimum of twelve (12) years of experience with a Bachelor's Degree or ten (10) years with a Master's Degree.
  • Experience with Systems Architecture, Software Development, Cryptography, Network Security, DNS, Attack/Defense Techniques.
  • CISSP, CISM certifications are preferred.
  • Active affiliations with IETF or similar SDO participant preferred.


  • Fluent in written and spoken in English and being bilingual and/or multi-cultural is a plus
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