Position Description

Contractual Compliance Analyst
Primary Location Singapore
Possible Hiring Locations Singapore
Department 1110 - Contractual Compliance
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Position Title: Contractual Compliance Analyst     

Position Summary: The Contractual Compliance Analyst’s primary role is processing complaints related to the Registrar Accrediation Agreement, Registry Agreements and Consensus Policies.

Key Responsibilities:

  • Review and validate complaints, and engage with registrars/registries to ensure compliance with ICANN’s policies and agreements
  • Conduct and support monitoring, outreach and enforcement activities
  • Track and document compliance trending
  • Recommend tools, documentation and process improvements
  • Other duties as assigned or requested

Essential Job Functions:

  • Understand the ICANN model and ICANN’s overall missions and goals
  • Understand ICANN’s contractual scope and follow established processes and procedures in providing support for different compliance areas
  • Work cooperatively within the Contractual Compliance team and across ICANN Org.


  • Bachelor's Degree required
  • Minimum 2-3 years data analysis, complaint handling, contracts management or compliance related experience
  • Experience in an international organization preferred


  • Strong analytical and problem-solving skills
  • Strong verbal and written communication and time management skills
  • Ability to work independently and within a team environment
  • Stakeholder focused
  • Detail oriented
  • Willingness to learn
  • Flexible and able to thrive in a fast-paced, evolving environment
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