Performs technical support duties and carry out responsibilities in the following areas (including, but not limited to): troubleshooting, training, and general support of any end user software or hardware.
Provide technical support to ICANN staff and contractors using ICANN information systems.
Onboarding, offboarding and access management of ICANN human resources.
Maintain IT hardware, software and licenses, including but not limited to the ordering, receiving, distribution and discontinuation of inventory.
Manage the technical aspects of both physical and remote ICANN meetings at the request of staff both internal and external to the IT department.
Manage and troubleshoot any desktop, phone, printer, or AV system for local and remote end users
Execute IT on-boarding and off-boarding procedure
Manage and implement the migration of existing staff to new and/or upgraded technologies
Clearly communicate, proactively interface, and effectively train staff in the use of existing systems and implementation of troubleshooting procedures
Administer end user accounts as necessary
Be on call per preset schedule, proactively checking internal communications systems
Be available at all times, except during prescheduled vacations, to assist end users when necessary
Minimum 3 years related technical support experience and/or College degree
Proficiency using desktop and server operating systems, including Windows, Mac OS and application support experience with Outlook and MS Office Suite
Proven ability to compose clear reports, summaries and other written communication
Detail-oriented and organized with the ability to multi-task
Ability to solve complex issues in an ambiguous environment
Curiosity and passion for the development of the Internet