Position Description

Customer Service Representative - Fort Worth, TX
Perot Location ALLIANAIR - Alliance Air (278715)
Job Code 435
# of openings 1
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FORT WORTH, TX

About Alliance Aviation Services

Alliance Aviation Services is an award-winning Fixed Based Operation (FBO) located at Fort Worth Alliance Airport. Alliance handles all types of civilian, military and cargo aircraft while offering world class service and state of the art facilities to pilots, passengers and military personnel.     

Main Functions

Works directly under the guidance of the Customer Service Manager to provide exceptional service to our customers while also performing administrative functions. The customer service representative position requires an individual who excels in a fast paced environment, works well in a team setting and is customer service driven allowing them to interact professionally and courteously with all pilots, crew and passengers. Performs related duties as assigned.

Responsibilities                                                                                                                                                  

  • Greet and assist customers/clients in FBO                                                                                                             
  • Greet customers/clients planeside with red carpet                                                                       
  • Maintain presentable interior facility                                                                                                                     
  • Answer incoming phone calls and emails                                                                                                              
  • Pick up FBO mail, sort and distribute                                                                                                                    
  • Execute fuel paperwork and process fuel sales                                                                                                    
  • Maintain hangar and parking logs for aircraft                                                                                                            
  • Maintain presentable crew cars for customer use                                                                                                
  • Maintain and wash base customer vehicles                                                                                                         
  • Reserve, prepare contracts for and check-in rental vehicles on behalf of Enterprise                                   
  • Assist customers with travel accommodations                                                                                                    
  • Input customer information into TAS and Salesforce                                                                                       
  • Assist customers with placing catering orders                                                                                                       
  • Organize and file documents and reports                                                                                                             
  • Inventory and place orders with vendors                                                                                                              
  • Assist with marketing initiatives                                                                                                                             
  • Coordinate charter arrangements or inquiries                                                                                                      
  • Assist in training new CSR                                                                                                                                        
  • Reconcile hotel commissions                                                                                                                                          
  • Reconcile Enterprise bill for crew rentals                                                                                                                       
  • Assist in operation/coordinating the Alliance Air Show, NASCAR and Indy car events and any additional events held at the airport                                                                                               
  • Arrange Hotels and rental cars for Air Show Performers                                                                                  

Equipment and Software Used

Copy Machine                     Total Aviation Software

Microsoft Office                  Salesforce

Microsoft Outlook               Two-way radios

VHF Radio                                                         

Job Requirements

  • High School diploma or equivalent
  • Customer Service Experience (3 years experience preferred)
  • Must have valid driver’s license
  • Must be able to pass background check and drug screening
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