Come be a part of Animal Humane Society - a Star Tribune 2018 Top Workplace!
Respond to phone inquiries regarding possible surrender of an animal, and gather information to provide options for the best possible animal outcome.
Schedule: Two positions available.
Schedule 1: Full Time: Monday from 9:30 AM - 6:00 PM; Tuesday from 10:30AM - 7:00PM; every other Wednesday 9:30AM - 6:00PM; Thursday from 9:00AM - 5:30PM; Friday 9:30AM- 6:00PM; every other Saturday 9:30AM - 6:00PM
Schedule 2: Full Time: Monday-Wednesday 9:00-5:30, every other Thursday from 9:00-5:30, Friday 9:00-5:30, Every other Saturday from 9:30-6 PM
Answer the Call Center phone and reply to messages
Gather and record information from clients to determine the appropriate course of action
Provide alternative resources and referrals to clients to ensure all options available are for the best outcome
Schedule Intake Appointments as needed
Update and utilize the Wait List to effectively schedule appointments
Make reminder phone calls and other client contact as needed
Schedule appointments for foster animal returns and re-checks
Represent AHS professionally and in a positive manner, demonstrating full support of its mission, philosophy, and programs
Effectively communicate with Lead and Supervisor regarding department activities and concerns
Work with AHS volunteers in a positive and effective way to facilitate meaningful volunteer engagement
Perform other duties as assigned
High School Diploma (or equivalent) required, some further education preferred
Excellent phone skills with previous Call Center or Receptionist experience required
Preferred candidates will be able to make appropriate decisions with gathered data, and problem solve as needed
Skilled in Active Listening and Information Gathering
Strong Attention to Detail and ability to Multi-task
Strong communication skills, both written and verbal
Must be able to communicate with public in a positive, educational manner
Must be able to remain calm and professional when under stressful circumstances and communicating with individuals that are highly emotional
Must communicate clearly and effectively in English
Available to work a flexible schedule, that may include evenings and weekends
This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.