EDUCATION LOAN SPECIALIST (ELS)
The Education Loan Specialist (ELS) is responsible for preventing student loan defaults by providing constant counseling, support and resolution options to student borrowers consistent with federal requirements and the default management procedures.
The Education Loan Specialist (ELS) reports directly to the Campus President/Campus Care Student Finance.
DUTIES AND RESPONSIBILITIES
- Work collaboratively to ensure optimal default prevention techniques are applied.
- Conduct loan exit counseling with any students as needed.
- Initiate financial literacy and counseling workshops with students to educate them about their responsibilities as a borrower and general money management skills.
- Administer follow-up and tracking activities in accordance with the default management procedures.
- Maintain timely and accurate reporting of results.
- Conduct default prevention activities on a daily basis using various sources.
- Actively assist students in resolving delinquencies and preventing default by assisting them with relevant paperwork/forms and providing contact information for lenders and servicers.
- Update and maintain appropriate records and multiple databases, including keeping current contact information for student at exit and during in-grace period.
- Maintain knowledge of constantly changing regulations and procedures; advise colleagues as needed.
- Serve as liaison with lenders, servicers, and guarantors to identify and prevent delinquent borrowers from going into default.
- Perform other duties as assigned.
JOB QUALIFICATIONS AND SKILLS
- Preferred: Previous default prevention experience and/or Title IV/financial aid experience and/or lender experience.
- Preferred: Bachelor’s degree in a business related field preferred.
- Excellent written and verbal communication skills.
- Effective customer service and interpersonal skills.
- Superior organizational and problem resolution skills.
- Self starter and ability to effectively prioritize tasks to meet deadlines.
- Basic computer software skills including MS Office.
- Perseverance and determination to achieve the lowest possible default rates.
- Effectively listen to customers (e.g. students, staff, management etc.) and respond proactively to their requests.
- Student advocate mentality to help meet default prevention goals.
- Ability to communicate effectively and professionally with borrowers as needed.
- Positive attitude and “sales” ability when discussing resolution options with borrowers.
- Integrity without question and ability to follow well structured rules and guidelines.
- Non-Exempt - hourly position
- Pay Range: $16.83/hr. – $20.61/hr.
- Compensation dependent on experience, knowledge and education level
We are committed to diversity. Charter College and Prospect Education LLC are Equal Opportunity Employers.