Customer Success Manager
|Location:||San Ramon, CA|
|# of openings:||1|
Your goal as an eQuest HCM Customer Success Manager is to partner with our customers to ensure their overall positive experience and assist them in fully leveraging their eQuest solutions. You will serve as their advocate and trusted adviser to support their Talent Acquisition Team.
Real Customer Success comes from the heart. You should have the best customer management and business consultancy skills around; knowing how to win the respect and trust of the customer. You should be passionate about engaging your customers and expanding their use of eQuest products. You will need impeccable relational skills where you can create win/win environments for all parties.
You will own a book of existing customers. Your job is to make sure that your customers’ needs are being handled promptly. This includes renewing existing contracts, informing your customers of new exciting products and writing new sales orders, if needed.
The job is located in San Ramon, California and you will be required to work from this location. Our office environment is fun and you’ll be working with some great people. We have excellent compensation plans including medical, dental, 401K and our famous Friday afternoon wine tastings.
If this sounds like something you’d like to do - please respond with your resume including a brief response as to why you would be perfect for this position.
Own overall relationship with assigned clients, which include:
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