Training Coordinator

Location: Suitland, MD
# of openings: 1

Description

B&A is seeking a Training Coordinator/QA to support a Federal project for the United States Census Bureau in Suitland, MD.

 

Responsibilities:

  • Provide leadership and management for training tasks that are being performed by the contractor.
  • Prepare training documents and services that are required to support training requirements drawing input from the researchers, test engineers, systems analysts, training specialists, logisticians, and the government and applying customer training policies.
  • Maintain contact with the customer to ensure that the training meets their needs.
  • Maintain a training and development schedule for contractor staff and monitor progression across service desk tiers
  • Maintain a schedule of quality assurance activities and evaluate service analyst performance via call monitoring and data integrity reviews
  • Analyze quality assurance results and provide recommendations directly to analysts and develop training curriculum based on analyst performance and team leader input
  • Perform overflow call support activities during high volume periods or extensive staff outages
  • Coordinate with the Project Manager to ensure that problems are solved to the user’s satisfaction.
  • Make recommendations for staff development and analyst performance improvement

 

Qualifications:

  • Experience working in a call center, customer service, help desk or service desk environment is REQUIRED.
  • Three (3) years of technical training experience in developing, revising, and delivering training courses.
  • Requires competence in preparing instructor materials and student materials.
  • Requires competence in training personnel in formal classroom courses, workshops, and seminars.
  • Three (3) years of increasing responsibility providing technical and administrative direction for service desk analysts
  • Demonstrates ability to work independently based on the strategic plan or under general direction.
  • Must be able to effectively employ contemporary project management tools.

 

 

Bart & Associates (B&A) has been a systems integrator of information technology solutions for 30 years. Our mission is to use our depth and breadth of technical knowledge and expertise to ensure our clients have optimum IT solutions to meet their goals. We are a company whose accomplishments exemplify the skills, dedication, and commitment of our most valuable asset: our people. B&A provides strategic, enterprise, application, and technical infrastructure solutions, including customized and Commercial-Off-The-Shelf applications. Our service lines include: Human Capital Management, Operations & Enablement, Integration & Analytics, Modernization & Transformation, Agile Delivery, and Certified Hosting. We have a strong focus on innovation with an in-house Research and Development team and we offer full time employees a 100% premium paid medical plan option, which includes coverage for medical, prescription, dental, vision, life insurance, AD&D, disability, teledoc, and accident insurance.  Headquartered in McLean, VA, B&A was named one of Virginia’s Best Places to Work in 2018.

 

 

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

As a Federal Contractor, B&A is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding your legal rights and protections, please click on the following links:

E-Verify
EEO is the Law
EEO is the Law - Amendment
Pay Transparency

 

Affirmative Action Plan

As a federal government contractor and based on Executive Orders and applicable laws and regulations, B&A develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.




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