Help Desk Tier I Support Technician

Location: Suitland, MD
# of openings: 1

Description

Bart & Associates (B&A) is currently seeking a Help Desk Tier I Support Technician to join our team on a Census Bureau project in Suitland, MD.

Responsibilities:

  • Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
  • Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.

Qualifications:

  • High School Diploma
  • Two (2) years of technical experience providing phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under contract.
  • Requires competence in serving as the initial point of contact for troubleshooting hardware/software PC and printer problems.
  • Demonstrates ability to work independently or under general direction.

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B&A has helped transform how the federal government serves the public in the digital age for the past 30+ years. We do this by developing innovative person-centric IT solutions that deliver visibly better results to the public and to the federal workforce. We believe that focusing on the mission and needs of the end user improves their experience and amplifies their ability to impact their mission. Our solutions are resilient, mobile, smarter, and increasingly intuitive. We provide strategic, enterprise, application, and technical infrastructure services to our valued clients.

B&A is managed to Software Engineering Institute Capability Maturity Model Integration (CMMI®)-Level 3, International Organization for Standardization (ISO) 9001:2015, ISO/IEC 27001:2013, ISO 20000-1:2011, IT Infrastructure Library (ITIL®), and Agile best practices. Across our four service areas – Human Capital Management, Operations & Enablement, Integration & Analytics, Modernization & Transformation – we leverage a spectrum of tools to build the capacity of the organization to deliver these solutions faster, and more reliably.

We offer full time employees a 100% premium paid medical plan option, which includes coverage for medical, prescription, dental, vision, life insurance, AD&D, disability, teledoc, and accident insurance.  Headquartered in McLean VA, B&A was named one of Virginia’s Best Places to Work in 2018.

 

 

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

Affirmative Action Plan

As a federal government contractor and based on Executive Orders and applicable laws and regulations, B&A develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.

 




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