Help Desk Tier III

Location: Suitland, MD
# of openings: 1

Description

B&A is currently seeking a Help Desk Tier III Support to join our team on a Census Bureau project in Suitland, MD!

RESPONSIBILITIES INCLUDE:

  • Supervise and manage the daily activities of configuration and operation of systems which may be mainframe, mini, or client/server based.
  • Plan and monitor the optimizing of system operation and resource utilization and perform systems capacity analysis and planning.
  • Plan and monitor assistance to users in accessing and using business systems. Commensurate experience and education.        

REQUIRED SKILLS AND EXPERIENCE:

  • Three (5) years of increasing responsibility providing technical and administrative direction for a team of Software Engineers in applying quality control/quality assurance management procedures, including implementing a program of reporting, tracking and analyzing key metrics, reviewing work products, adherence to the design concept and user standards, monitoring quality procedures and participating in software reviews and testing, and reviewing program documentation to ensure compliance with government standards/requirements.
  • Experience with Remedy and SCCM.  Scripting and Packaging experience is highly desired
  • Demonstrates ability to work independently based on the strategic plan or under general direction. Must be able to effectively employ contemporary project management tools.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Math, Business or other related scientific or technical discipline.

 

Bart & Associates (B&A) has been a systems integrator of information technology solutions for 30 years. Our mission is to use our depth and breadth of technical knowledge and expertise to ensure our clients have optimum IT solutions to meet their goals. We are a company whose accomplishments exemplify the skills, dedication, and commitment of our most valuable asset: our people. B&A provides strategic, enterprise, application, and technical infrastructure solutions, including customized and Commercial-Off-The-Shelf applications. Our service lines include: Human Capital Management, Operations & Enablement, Integration & Analytics, Modernization & Transformation, Agile Delivery, and Certified Hosting. We have a strong focus on innovation with an in-house Research and Development team and we offer full time employees a 100% premium paid medical plan option, which includes coverage for medical, prescription, dental, vision, life insurance, AD&D, disability, teledoc, and accident insurance.  Headquartered in McLean, VA, B&A was named one of Virginia’s Best Places to Work in 2018.

 

 

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

As a Federal Contractor, B&A is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding your legal rights and protections, please click on the following links:

E-Verify
EEO is the Law
EEO is the Law - Amendment
Pay Transparency

 

Affirmative Action Plan

As a federal government contractor and based on Executive Orders and applicable laws and regulations, B&A develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.




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