Looking for Customer Service Representatives!
ZAI has an immediate need for Customer Service Representatives - Level 1 (CSRs) for our project located in Kingstowne, VA. (Also seeking Bilingual Customer Service Representatives.) The qualified candidates will provide appropriate and timely responses to all customer inquiries and document the inquiry in the source system. Hours of operation are Monday - Friday, 8am until 7pm (you will be assigned an 8-hour shift during operation hours). Responses to information requests will be via one or a combination of the following methods:
CSRs receive, comprehend, provide, and respond to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, fax, postal mail, and the Internet. The CSRs provide information in response to inquiries pertaining to pension services and/or customer complaints. Duties include, but are not limited to the following:
Bilingual CSRs will have demonstrated written and speaking proficiency in English and Universal Spanish to facilitate clear and accurate information exchanges with callers. Bilingual CSRs will undergo a test and an oral proficiency interview conducted entirely by our customer in the tested language and designed to identify the candidate’s level of linguistic proficiency to ensure bilingual CSRs are articulate (understandable) in Spanish and English.
Qualified CSR candidates will have a minimum of a High School Diploma; one year of related experience is preferred. Qualified candidates must be:
ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran’s status or any other legally protected status.