Zimmerman Associates, Inc. (ZAI) is seeking to hire Call Center Supervisors to join our team! Zimmerman Associates, Inc. is in an active bidding process for this opportunity which is located in Shepherdstown, West Virginia and is contingent upon contract award. You will be responsible for demonstrating effective personnel management for coaching Agents, maintaining appropriate staffing for 24/7 service delivery, monitoring individuals and team to ensure the successful delivery of service to the customer and to ensure the satisfactory attainment of revenue and performance goals, ensuring appropriate responses are provided to customer inquiries and complaints, troubleshooting and resolving product issues and concerns, and maintaining an up-to-date knowledge base of the evolving products and services offered.
ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veterans status, disability, or any other legally protected status.