Position Description

Pay Coordinator
Location AB- Banff
# of openings 1
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Pay Coordinator

The Pay Coordinator (PC) is responsible for the accurate and timely processing of pay for an assigned portfolio consisting primarily of processing gratuity and tip payments, and the Health Care Spending Account.  This work will include ensuring compliance with all payroll related regulations and the collective agreement.


Specific Accountabilities

Reporting to the Director, Employee Relations & Compensation, the PC works with a team of Pay and Benefits Administrators (PBA) and has the following responsibilities:

  • Ensures the accurate calculation of Gratuity and tip payments to eligible employees, working with the Hospitality department. 

  • Responsible for the adjudication, processing and calculation of all Health Care Spending Account claims. 

  • As the front line contact for general inquiries, provides a high level of customer service while assisting managers, supervisors and employees with questions and concerns regarding gratuities, Health Care Spending Account and the group plan.

  • Assists in providing staff with information on benefit plan changes, coverage information, as well as consultation on benefits available through the group plan.

  • Provides back-up support to the PBAs  during periods of high activity or in the PBA’s absence, which includes delivering the pay cycle under the direction of the PBAs.


Qualifications and Educational Requirements

  • Certificate in Human Resources Management or equivalent professional experience.

  • A minimum of two years office experience, preferably working in a payroll or human resources environment.

  • Proficient computer skills in Excel, Word, and Outlook and enjoys working with numbers.

  • Excellent interpersonal skills and a customer-centric approach, which results in exceptional customer service delivery.

  • Comfortable working in an environment which requires managing confidential information.

  • Strong attention to detail.

  • A second language, preferably French, would be an asset.


Employment Terms & Benefits

In accordance with CUPE 4318, this is a full time, salaried support staff position, which is excluded from union representation. The role is subject to a 6 month probation period.

This position pays between $17.97-$19.32 per hour, working up to 37.5 hours per week.  


Application Process

We are accepting applications for the Pay Coordinator until a suitable candidate is found.

Candidates offered a position with the Centre in this capacity will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized. 

Diversity Statement

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Banff Centre for Arts and Creativity hires on the basis of merit and is strongly committed to fostering diversity within its work community. If you are a foreign national please visit our International Applicants page for more information.

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