Job Details

HEI Program Coordinator
Working Title Financial Aid Analyst
Position # 16028C
Department A-State Online Operations
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Employment Status:
Full time (29-40 Hrs)
Proposed Salary Range:
Type of Employment:

Position Summary:

The Higher Education Institution Program Coordinator is responsible for one or more academic or social programs at an institution of higher education. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

  • Provide counseling and customer service representation for the Academic Partnerships program
  • Counseling - Offer financial aid by processing applications, budgeting, packaging, adjusting, verifying data and general advising to students
  • Customer Service Representative - Provides assistance and other resources to potential and current students, staff, faculty, and off-campus agencies
  • Determine if a student is eligible based on hours of enrollment and GPA
  • Answer incoming phone calls
  • Correct over awards
  • Return Voicemails
  • Return Emails
  • Check Loan limits NSLDS
  • Process Extenuating Circumstance applications
  • Certify Private Loans
  • Reinstate Loans
  • Other duties as assigned


Knowledge of student financial aid programs, standards, and procedures, and counseling and interview techniques

Ability to review and evaluate student financial needs, and multitask

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance


Excellent communication skills

Experience with Microsoft Office products

Minimum Qualifications:

The formal education equivalent of an earned Bachelor's Degree with a major in sociology, public administration, or related field

Two (2) years of experience in program administration or related area

Other job related education and/or experience may be substituted for all or parts of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee

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