About Whitman-Walker Health
At Whitman-Walker, our commitment to “Community, Caring and Quality” really shines through! Our mission is to be the highest quality, culturally competent community health center serving greater Washington’s diverse urban community, including individuals who face barriers to accessing care, and with a special expertise in LGBT and HIV care. We offer a full line of healthcare services including: (1) comprehensive outpatient offerings for medical and dental healthcare; (2) an on-site Pharmacy; (3) legal support in the areas of access to health care, public benefits and private insurance, discrimination and workplace rights, immigration, transgender rights and others; (4) behavioral healthcare provided through individual and group therapy; and (5) confidential and anonymous HIV testing and counseling services.
The Health Education Medical Assistant provides STI and PrEP education, treatment and clinical support for the GMHW Sexual Health Clinic as well as for community health’s daytime STD testing, youth center and outreach events. Locations include 1525, MRC, Eastern Market- Youth and mobile testing. Direct clinical care is under the supervision of a licensed independent practitioner (LIP), and includes drawing blood, giving injections, administering oral medications, taking vital signs, and completing documentation of activities in the medical chart per practitioner orders. This person also provides education in one-on-one or group settings for STIs and PrEP.
Primary Essential Duties
Draws blood and ensures proper specimen handling and storage.
Gives intramuscular, subcutaneous, and intradermal injections under supervision of an appropriate clinician, as ordered by the licensed independent practitioners and within practice limits.
Accurately takes and records patient vital signs and documents activities and results in medical record.
Independently educates patients or targeted populations, providing HIV, PrEP, STI, and general sexual wellness information using age-appropriate, culturally sensitive, agency approved materials and methods.
Orders supplies as necessary
Maintains clean, sanitary environment in the Clinic.
Documents all work activities according to established standards, collecting data for production in weekly, monthly, and annual reporting, and assists with creation of reports as needed.
Assists with making of STI testing kits, incentive items, and other physical inventory as needed
Can perform outreach to community agencies and social groups, and promotes collaboration and referrals to Whitman-Walker programs as appropriate
Routinely participate in monthly/weekly interdisciplinary medical team meetings
Routinely participate in QI activities as directed by the Manager of STD Services
Daily Team Review of clinical schedule in order to promote efficiency, communication, and advanced preparation among all members of medical team
Other duties as assigned.
Whitman Walker Health- Knowledge, Skills, and Talents Required
Ability to work independently with minimal supervision.
Ability to manage time and effort in order to meet strategic objectives.
Knowledge of principles and processes for providing excellent customer service, both internal and external.
Knowledge of all applicable WWH policies and procedures.
Excellent oral and written communication skills.
Knowledge of healthcare information systems with the ability to adapt to new electronic medical record and population health platforms.
Analytical skills necessary for the preparation of accurate, concise and comprehensive reports.
Ability to maintain records and information in an accurate, timely and confidential manner.
Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
Flexibility to work various shifts, including afternoon, evening and weekend shifts as necessary.
Commitment to health equity.
Knowledge, Skills, and Talents Required
Knowledge and ability to safely and accurately take vital signs, give injections, draw blood and perform other routine medical support functions.
Self-motivation, flexibility and the ability to provide support in a fast-paced clinic environment.
Ability to communicate in an effective and professional manner with patients and staff members.
Excellent telephone and face to face interpersonal skills, including the ability to effectively de-escalate difficult client encounters.
Sensitivity to all areas of diversity including HIV status, race, ethnicity, ability, age, sexual orientation and gender identity.
Knowledge of ambulatory healthcare, HIV, PrEP, STDs, and standard medical office procedures
Well-honed analytical skills, including the ability to understand, interpret and present data related to the tracking of various Community Health related events, diseases and behaviors.
Developed organizational skills, including the ability to juggle several tasks at once and the capability to consistently reprioritize work as necessary to meet deadlines.
This position has required flexible hours, including nights and weekends.
Education and Experience Required
A Bachelor’s Degree in psychology, social work, public health, or related field is preferred, or at least four years of directly related experience
Graduation from an approved Medical Assistant program required, with experience drawing blood; medical office, STI treatment and intervention, or HIV/AIDS experience preferred.
Experience working with an ethnically, culturally and racially diverse work staff preferred; ability to work harmoniously with diverse groups of individuals required
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and / or weekends and organization events.
Lifting: No more than 20 lbs. and infrequently.
Movement: Standing and sitting for long periods.
Visual: Long periods on computer.
Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
Communication: Direct and indirect communication. Written and verbal competency.
The above job description is designed to indicate a general sense of the duties and expectations of this position. It is not to be interpreted as a comprehensive inventory of all duties and responsibilities required. As the nature of our business demands change, so too, may the duties and responsibilities of this position. You may be required to perform other duties as requested, directed, or assigned.
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status and gender identity. For accommodation in the application process, please contact Human Resources