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Community Outreach Specialist

Location: 1525
Department: Community Health
Job Code: 609
Pay range: $39,000 - $48,000
Employment duration: Full time
# of openings: 2

Description

About Whitman-Walker Health
At Whitman-Walker, we strive to treat each patient with the dignity, affirmation, and respect they deserve. Our mission is to be the highest quality, culturally competent federally qualified health center serving the greater Washington community, including individuals who face barriers to accessing care, and with expertise in LGBTQ and HIV care. We offer comprehensive health and wellness services including, primary and specialty infectious disease care; behavioral, community, and sexual health; dental, legal, and complimentary wellness services; substance abuse treatment, youth prevention services, and more.


Job Summary

The Community Partner Outreach Specialist (CPOS) provides prevention education and builds relationships with community groups and leaders in Wards 5, 7, and 8 and ‘hot spots” throughout the district. The CPOS’ primary responsibility will be running the Mobile Health initiative at WWH by providing HIV/STI testing; PEP/PrEP; health and prevention education; and linkage to care and supportive services. This will involve working 60% - 70% of the time in the field by conducting outreach and testing events where they discuss with individuals the importance of talking about HIV/STI testing, U=U education, nPEP and PrEP with their friends, family, and peers. The CPOS has an essential role in ensuring that the Mobile Health initiative maintains the highest level of customer satisfaction through the coordination and provision of services for clients. The CPOS will also be responsible for clients’ follow up care and treatment. The position will play an integral role in the Community Health Department in supporting daytime HIV/STI testing; participating in departmental outreach events; and ensuring that grant service targets are being met, documentation is correct and up-to-date, and clients are being maintained in treatment, care, and services.


Primary Essential Duties
 Provides counseling and testing, and sexual health education in accordance with WWH Mobile Health Initiative Protocol, including drawing and processing labs via standing orders and documenting encounters in electronic medical record system.
 Provides follow up with clients who are enrolled in PEP/PrEP, as well to those who need treatment.
 Serves as the face of the Mobile Health Initiative to answer general questions about PEP/PrEP, sexual health, U=U, supportive services, linkage to care, and the health center via phone, email, or in person.
 Provides referrals to the PrEP Navigator and for other WWH programs and services when applicable.
 Documents all work activities according to established standards, collecting data for production in weekly, monthly, and annual reports, and assists with the creation of those reports as necessary.
 Assists with inventory, ordering, and maintenance of testing kits, lab materials, and other physical inventory.
 Performs outreach to community agencies and social groups, promoting collaboration, referrals to Whitman-Walker programs, and enrollment of new clients in Whitman-Walker services.
The above job description is designed to indicate a general sense of the duties and expectations of this position. It is
not to be interpreted as a comprehensive inventory of all duties and responsibilities required. As the nature of our
business demands change, so too, may the duties and responsibilities of this position. You may be required to
perform other duties as requested, directed, or assigned.
08/23/19
 Provides support to the PrEP Navigator and collaborates with the CH team on priority projects.
 Conducts mobile and in-clinic HIV/STI testing and counseling for clients as a backup counselor when needed, referring clients to appropriate programs and Whitman-Walker providers and coordinating logistics of initial medical appointments for all HIV-positive individuals.
 Assesses and identifies potential new sites in the community for the Mobile Health Initiative in coordination with the Mobile Health Supervisor.
 Responsibilities include other duties as assigned, including special tasks related to responding to CH departmental tasks.


Budget Responsibilities - No direct budget responsibility.


Management Responsibilities - No direct budget responsibility.


Knowledge, Skills, and Talents Required
 Knowledge of ambulatory healthcare, HIV/STDs, substance abuse, PEP/PrEP.
 Knowledge of the DC community.
 Ability to conduct sensitive, empathetic interviews that respect the dignity and diversity of clients.
 Excellent face-to-face interpersonal skills, with the ability to effectively educate, treat, and counsel clients from diverse educational, social, and economic backgrounds.
 Excellent oral and written communication skills, including the charisma, energy, and enthusiasm to present and facilitate group and individual interventions.
 Well-honed analytical skills, including the ability to understand, interpret, and present data related to the tracking of various Community Health related events, diseases, and behaviors.
 Developed organizational skills, including the ability to juggle several tasks at once and the capability to consistently reprioritize work as necessary to meet deadlines.
 Flexibility of schedule - shifts include evening and occasional weekend hours.
A 37.50-hour work week is a general requirement. Shifts include evening and weekend hours. Additional early morning and late evening coverage may be required depending on scheduling needs. This position will be located 60% - 70% of the time in the field with some coverage requirements at other WWH locations.


Education and Experience Required
 2 years of experience as Health Educator or the equivalent. Bachelor's Degree in psychology, social work, public health, or related field or at least five years of direct experience.
 HIV testing and training certification from OraSure Technologies and INSTI preferred; experience providing counseling to people living with HIV preferred.
 Experience working with an ethnically, culturally, and racially diverse staff preferred; ability to work harmoniously with diverse groups of individuals required.
 Completion of phlebotomy training.


Working Conditions:
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and be available to staff events outside of the office environment.
Physical Demands:
Lifting: No more than 20 lbs. and infrequently.
The above job description is designed to indicate a general sense of the duties and expectations of this position. It is
not to be interpreted as a comprehensive inventory of all duties and responsibilities required. As the nature of our
business demands change, so too, may the duties and responsibilities of this position. You may be required to
perform other duties as requested, directed, or assigned.
Movement: Standing and sitting for long periods.
Visual: Long periods on computer.
Communication: Direct and indirect communication. Written and verbal acuity.


Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status and gender identity. For accommodation in the application process, please contact Human Resources.





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