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Chief Operating Officer

Location: 1525
Job Code: 603
Pay range: $170,000-$212,000
Employment duration: Full time
# of openings: 1


About Whitman-Walker Health
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.

As a federally qualified health center (FQHC), we offer integrated and affirming community-based health and wellness services to all with a special expertise in LGBTQ and HIV care. We strive to be responsive to current and emerging health care needs within the communities we serve.

Relationship to Whitman-Walker Health System
Whitman-Walker Health System was formed in 2017 as part of a strategic restructuring of Whitman-Walker Clinic, Inc. dba Whitman-Walker Health. This community health system’s purpose is to advance Whitman-Walker’s vision through a more diversified and financially sustainable business model. The community health system is comprised of the following corporate entities (jointly referred to as the “Health System”):
(1) Whitman-Walker Health System
(2) Whitman-Walker Institute
(3) Whitman-Walker Foundation
(4) Whitman-Walker Real Property Holdings

Job Summary
The Chief Operating Officer is responsible for the operational alignment of key organizational infrastructure, processes and systems that enable staff to work effectively and for patients to access services seamlessly. The COO will directly manage the following functions: Clinical Operations; Information Technology and Facilities. The COO will be responsible for supporting the Chief Executive Officer with the implementation of strategic planning initiatives. As part of the senior leadership team of the health center, the COO also engages in cultivating a culture that affirms our core values both in day to day interactions with staff and patients, and in community.
Relationship to the Board of Directors
The Chief Operating Officer will provide formal reports to the Board of Directors of Whitman-Walker Health as directed by the CEO. The COO will be expected to participate in various Boards of Directors’ meetings as needed.

Other Principle Relationships
The Chief Operating Officer will work collaboratively with the senior team-members of Whitman-Walker
Health in stewarding an integrated and aligned organization. These key relationships include: Chief
Health Officer; Chief Financial Officer; and Chief Program Officer. Other key relationships are with the
Chief Development Officer, Chief External Affairs Officer and Chief Executive Officer of Whitman-Walker
Health System. Lastly, the COO will work closely with: Patient Billing, Human Resources, Population
Health and Quality; and Compliance.

Primary Essential Duties
 Clinical Operations – work with the Senior Director of Clinical Infrastructure to provide oversight and
guidance to patient access points: Client Services and Call Center teams; ensure all clinical schedules
balance needs for patient’s access with overall operational schedule and provider schedule; monitor
and assess major patient expenses.
 Information technology – work with the Director of Technology to prioritize the needs of the health
center through annual budgeting and planning and ensure the ongoing maintenance and updating
of information systems and infrastructure, including hardware, software, and applications.
 Facilities – work with the CEO to execute major facility initiatives; work with the Director of Facilities
to prioritize the needs of the health center through annual budgeting and planning and ensure that
ongoing maintenance occurs and relationships with vendors is monitored and assessed.
 Site Operations – work with key staff to ensure site based environments provide similar experiences
for all patients, staff and community members.
 Leadership Development and Support – demonstrates health center cultural norms; supports the
growth and development of all employees; acts as mentor to various employees; solicits feedback
from colleagues and patients and acts upon that feedback.
 Exemplifies unwavering commitment to diversity, equity, and inclusion in all domains of leadership
 Other duties as assigned.
Budget Responsibilities
Supports all direct reports in the oversight and management of their budget areas; supports finance in
all final review of direct reports’ budget activities; support other C level staff in development and
management of annual operating budget.
Management Responsibilities
Direct Reports include leadership of teams mentioned above, including Clinical Infrastructure,
Information Technology, Facilities and other as assigned by CEO.
Knowledge, Skills, and Talents Required
 Experience in community health care settings, especially focused on the provision of services to
people living with HIV and members of the LGBTQ communities.
 Working knowledge of electronic medical records
 High energy level, strong work ethic, and proactive problem solving skills.
 Excellent interpersonal, communication and presentation skills and ability to act as public face of
health center.
 Ability to relate well to a variety of individuals and has a track record of being a team player.
 Ability to work collaboratively internally and externally.
 Ability to adapt to an ever-changing environment.
 Ability to make important decisions in a fast paced environment, both as an individual leader and in
collaboration with key personnel and Board Members.
 Well-developed statistical and analytical skills, including the ability to prepare accurate, concise and
comprehensive reports.
 Sensitivity to all areas of diversity, including HIV status, race, ethnicity, ability, age, sexual
orientation and gender identity.
Education and Experience Required
 Master in Finance, Administration, Policy, Nursing or equivalent required.
 Proven experience of at least four (4) years in program development and management.
 Proven experience of at least three (3) years with LGBTQ health and service delivery.
 Leadership and managerial expertise with at least three (3) years actively managing.
 Ability to collaborate with diverse groups of individuals across cultural, racial/ethnic, gender
identity, sexual orientation, and other socioeconomic factors required. Working knowledge of
current health care, public health, and wellness issues for metropolitan Washington’s gay, lesbian,
bisexual, transgender and queer communities required.
Working Conditions:
Working conditions for this position are normal for an office environment. Individual may be required to
work evenings and / or weekends and organization events.

Physical Demands:
 Lifting: No more than 20 lbs. and infrequently.
 Movement: Standing and sitting for long periods.
 Visual: Long periods on computer.
 Concentration: Extended periods of engagement with computer systems where concentration is key
to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond
to inquiries where concentration is key to task performance.
 Communication: Direct and indirect communication. Written and verbal competency.
The above job description is designed to indicate a general sense of the duties and expectations of this
position. It is not to be interpreted as a comprehensive inventory of all duties and responsibilities
required. As the nature of our business demands change, so too, may the duties and responsibilities of
this position. You may be required to perform other duties as requested, directed, or assigned.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees or former
employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status
and gender identity. For accommodation in the application process, please contact Human Resources


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