About Whitman-Walker Health
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.
The Mobile Health Supervisor supports program development and is responsible for leadership, direction, and administration of daily operations to ensure the success of the Mobile Health Initiative in line with organizational objectives. The Supervisor directs, supervises, and coordinates the overall operation of the Mobile Health Initiative and its staff members. Primary responsibilities include: monitoring performance, managing inventory supply, overseeing quality assurance and control, and scheduling mechanical repairs. The position will also require delivering general health and wellness related education in one-on-one and group sessions and conducting specific outreach to priority populations as dictated by programmatic needs. The Supervisor works directly with the Senior CH Manager and Director of CH to ensure program productivity and sustainability. The Supervisor works with the rest of the CH department and other departments to promote usage of the mobile unit and work with other community agencies to increase the level of care in the communities we serve.
Primary Essential Duties
- Provides direct supervision of the Mobile Health Initiative and its team members and oversees outreach and education in Wards 5-8 and “hot spots” throughout the District during afternoons, evenings and weekends. Supervision includes having bi-weekly one-on- one meetings with direct reports, monitoring employee productivity, providing constructive feedback and coaching, and fostering a spirit of teamwork.
- Ensure that all clients served by the Mobile Health Initiative are provided with the appropriate follow up to treatment and linkage to care, Behavioral Health, Public Benefits, and supportive services.
- Develops protocol and procedures for the Mobile Health Initiative and ensures compliance with protocols set by the Mobile Health Initiative.
- Coordinates regular client records reviews and ensures that documentation of appropriate referral/follow-up is properly maintained by the Health Center according to established department and programmatic policies, including those related to the confidentiality of medical records.
- Partners with the Sr. CH Manager and Dir. of CH to set specific goal targets.
- Assists in overseeing the ordering process of all supplies for the Mobile Health Initiative
- Provides prevention education and builds relationships with community groups and leaders in Wards 5, 7, and 8 and ‘hot spots” throughout the District.
- Finds new venues for targeted outreach in Ward 5-8 and “hot spots” throughout the District.
- Serves as the face of the Mobile Health Initiative to answer general questions about PEP/PrEP, sexual health, U=U, supportive services, linkage to care, and the health center via phone, email, or in person.
- Provides referrals to the PrEP Navigator and for other WWH programs and services when applicable.
- Ensures that the team documents all work activities according to established standards, collecting data for production in weekly, monthly, and annual reports, and assists with the creation of those reports as necessary.
- Assists with inventory, ordering, and maintenance of testing kits, lab materials, and other physical inventory.
- Performs outreach to community agencies and social groups, promoting collaboration, referrals to Whitman-Walker programs, and enrollment of new clients in Whitman-Walker services.
- Participates in health prevention and promotion program activities and related community planning group activities as needed.
- Ensures all direct reports are certified and trained as appropriate and required by law.
- In the absence of the Community Partner Outreach Specialist, provides counseling and testing and sexual health education in accordance with WWH Mobile Health Initiative Protocol, including drawing and processing labs via standing orders and documenting encounters in electronic medical record system.
- In the absence of the Mobile Van Driver, responsible for driving the mobile unit to and from health fair locations.
- Advocate for employees to obtain the resources they need, and remove obstacles to their success whenever possible. Treat employees with dignity, respect and kindness. Create a positive work environment in which employees can enjoy their work. Solicit input before making decisions that affect employees. Acknowledge excellent performance and behavior utilizing existing reward and recognition programs.
- Maintain staff schedule, approve timesheets, overtime, breaks, vacations, and leaves of absence. Track employee absences and tardiness and hold employees accountable to WWH attendance policy by providing on-going feedback. Work with Senior Manager of Community Health on disciplinary action when appropriate.
- Responsibilities include other duties as assigned, including special tasks related to responding to CH departmental tasks.
Core WWH Duties
- Perform and behave in accordance with Whitman-Walker’s mission, cultural norms and core values of dignity, respect, affirmation and humility.
- Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
- Demonstrate excellent customer service by identifying and exceeding customer requirements.
- Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
- Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.
- Demonstrate organizational skills necessary to multi-task, meet deadlines and re-prioritize as needed.
- Participate in organizational quality and performance improvement activities.
Budget Responsibilities - Responsible for tracking expenses for all assigned contracts or program areas
Supervisory Responsibilities - Responsible for supervising relevant Community Health direct reports
Role-Specific Knowledge, Skills, and Talents Required
- Ability to adapt to a changing environment and re-prioritize as necessary, adhere to a budget, and utilize analytical skills for the preparation of accurate, concise and comprehensive reports.
- Knowledge of principles and processes for providing excellent customer service in telephone, face to face interpersonal and written correspondence – including the ability to assess customer needs, meet quality service standards, and evaluate customer satisfaction, coach staff, and effectively de-escalate difficult customer encounters.
- Ability to interact with clients and staff with kindness, in a friendly, sensitive, empathetic manner that respects dignity and diversity, including factors such as HIV status, race, ethnicity, ability, age, sexual orientation, and gender identity.
- Developed team-building and coaching skills, including: ability to build team consensus around common goals; facilitation of constructive interaction with individuals and groups, including conflict resolution; ability to problem-solve team dynamics and/or attend to cohesiveness.
- Demonstrated interpersonal skills including: ability to build trusting work relationships by listening to ideas and feedback in an open, inclusive manner; mentoring of individuals in order to reach their potential in youth development activities; foster sense of collaboration and engagement with colleagues.
- Excellent face-to-face interpersonal skills, with the ability to effectively educate, treat, and counsel clients from diverse educational, social, and economic backgrounds.
- Understanding of ambulatory healthcare, HIV, substance abuse, and STIs.
- Ability to maintain client records and information in an accurate, timely and confidential manner.
- Ability to work in a multidisciplinary team structure by demonstrating ability to collaborate and contribute to the team’s work.
- Flexibility to work various shifts, including afternoon, evening and weekend shifts as necessary.
Whitman Walker Health- Knowledge, Skills, and Talents Required:
- Ability to work independently with minimal supervision.
- Knowledge of ambulatory healthcare, HIV/STDs, substance abuse, PEP/PrEP.
- Knowledge of the DC community.
- Ability to manage time and effort in order to meet strategic objectives.
- Knowledge of principles and processes for providing excellent customer service, both internal and external.
- Knowledge of all applicable WWH policies and procedures.
- Excellent oral and written communication skills.
- Knowledge of healthcare information systems with the ability to adapt to new electronic medical record and population health platforms.
- Analytical skills necessary for the preparation of accurate, concise and comprehensive reports.
- Ability to maintain records and information in an accurate, timely and confidential manner.
- Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
- Flexibility to work various shifts, including afternoon, evening and weekend shifts as necessary.
- Commitment to health equity.
Education and Experience Required
- Bachelor's Degree in psychology, social work, public health, or related field or at least four years of direct experience required.
- HIV testing and training certification from OraSure Technologies and INSTI required.
- At least three years of experience conducting HIV/STI testing, counseling, and outreach required.
- One year of experience leading or managing a team preferred.
- Computer literacy with proficiency with Microsoft Office products and an electronic medical record software program required, eClinical Works preferred.
- Completion of phlebotomy training preferred.
- Experience working with an ethnically, culturally, and racially diverse staff preferred; ability to work harmoniously with diverse groups of individuals required.
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and organization events.
- Lifting: No more than 20 lbs. and infrequently.
- Movement: Standing and sitting for long periods.
- Visual: Long periods on computer.
- Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
- Communication: Direct and indirect communication. Written and verbal competency.
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status and gender identity. For accommodation in the application process, please contact Human Resources