About Whitman-Walker Health
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.
The Youth Prevention Department is WWH’s division for drop-in youth services, including the Freestyle Peer Education Center (PEC), REALTalkDC youth development programming, and youth-focused Counseling, Testing, and Referrals. The Youth Prevention Supervisor (YPS) is a working supervisory position that manages the day-to-day operations of the Youth Prevention staff assigned to Eastern Market and mobile sites. The YPS works closely with the Senior Manager of Wellness Programs to create, organize, and monitor all Youth Prevention programming. They are responsible for coordinating all logistics related to staff training, volunteer recruitment, youth client registration and client data entry, quality improvement activities, and program facilitation. The YPS also prepares staff schedules, approves leave requests, monitors staff performance, and provides feedback to staff as appropriate. Additionally, they directly oversee youth-focused HIV/STI/pregnancy testing in the PEC and at community-based events targeting youth ages 13-24.
Primary Essential Duties
- Serve as a role model concerning WWH’s mission, cultural norms and core values of dignity, respect, affirmation, and humility.
- Supervise and train staff to achieve departmental goals.
- Administer both departmental and WWH-wide policies fairly and consistently.
- Maintain regular work schedule of 11:00AM to 7:00PM Monday through Friday and attend all large-scale youth events, providing on-site support and technical assistance for staff and clients as needed.
- Confirm daily that Youth Prevention staff have performed opening and closing duties for the PEC and all scheduled mobile events.
- Audit client files and provide feedback to staff based on performance indicators and compliance with departmental and clinic policy and procedure at least bi-weekly.
- Assure that staff maintains PEC in a clean and presentable manner and provides service area coverage when needed.
- Advocate for employees to obtain the resources they need, and remove obstacles to their success whenever possible. Treat employees with dignity, respect and kindness. Create a positive work environment in which employees can enjoy their work. Solicit input before making decisions that affect employees. Acknowledge excellent performance and behavior utilizing existing reward and recognition programs.
- Maintain staff schedule, approve timesheets, overtime, breaks, vacations, and leaves of absence. Track employee absences and tardiness and hold employees accountable to WWH attendance policy by providing on-going feedback. Work with Senior Manager of Wellness Programs on disciplinary action when appropriate.
- Coordinate with Senior Manager of Wellness Programs and Director of Community Health and Wellness regarding the planning and implementation of all youth development programming in the PEC to maintain a robust schedule of events that motivate and engage young people.
- Collaborate with Youth Prevention staff to coordinate all REALTalk DC programming and work with other WWH staff and external groups to provide a range of program activities that address HIV/STI and unintended pregnancy prevention, positive social engagement, substance misuse, health and wellness, leadership development, and workforce readiness for youth.
- Recruit and train youth volunteers who support applicable programs and activities in the PEC.
- Build and maintain professional partnerships with other youth-serving organizations that support the efforts of WWH’s Youth Services and the REALTalk DC program.
- Work with Community Health Manager and other Community Health staff to maintain schedule of mobile testing and community engagement events targeting youth ages 13-24.
- Order, maintain, and oversee appropriate distribution of HIV/STI/pregnancy testing supplies, program incentive items, and other physical inventory needed for programming.
- Maintain storage of bio-hazardous waste materials according to WWH and OSHA standards and coordinate regular removal of bio-hazardous waste and manages HIV test kit storage temperature and HIV test kit control logs.
- Manage meeting space needed for REALTalk DC programs.
- Secure all necessary special permits and licenses for community-based youth events.
- Oversee the documentation of all youth programs and activities according to established department standards, ensuring accurate and timely collection and entering of data in eClinicalWorks for production of weekly, monthly and annual reports to be reviewed with Senior Manager of Wellness Programs.
- Conduct ongoing program evaluation and quality assurance activities to ensure accuracy and timeliness of data entry for all REALTalk DC activities as well as youth-focused HIV/STI/pregnancy testing encounters.
- Responsibilities include other duties as assigned, including special tasks involved in responding to an emergency event.
Core WWH Duties
- Perform and behave in accordance with Whitman-Walker’s mission, cultural norms and core values of dignity, respect, affirmation and humility.
- Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
- Demonstrate excellent customer service by identifying and exceeding customer requirements.
- Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
- Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.
- Demonstrate organizational skills necessary to multi-task, meet deadlines and re-prioritize as needed.
- Participate in organizational quality and performance improvement activities.
No direct budget responsibilities.
Supervise, schedule, monitor performance, and provide feedback to Youth Prevention staff assigned to Eastern Market and mobile sites.
Role-Specific Knowledge, Skills, and Talents Required
- Ability to adapt to a changing environment and re-prioritize as necessary, adhere to a budget, and utilize analytical skills for the preparation of accurate, concise and comprehensive reports.
- Knowledge of principles and processes for providing excellent customer service in telephone, face to face interpersonal and written correspondence – including the ability to assess customer needs, meet quality service standards, and evaluate customer satisfaction, coach staff, and effectively de-escalate difficult customer encounters.
- Ability to interact with clients and staff with kindness, in a friendly, sensitive, empathetic manner that respects dignity and diversity, including factors such as HIV status, race, ethnicity, ability, age, sexual orientation, and gender identity.
- Developed team-building and coaching skills, including: ability to build team consensus around common goals; facilitation of constructive interaction with individuals and groups, including conflict resolution; ability to problem-solve team dynamics and/or attend to cohesiveness.
- Demonstrated interpersonal skills including: ability to build trusting work relationships by listening to ideas and feedback in an open, inclusive manner; mentoring of individuals in order to reach their potential in youth development activities; foster sense of collaboration and engagement with colleagues.
- Excellent face-to-face interpersonal skills, with the ability to effectively educate, treat, and counsel clients from diverse educational, social, and economic backgrounds.
- Understanding of ambulatory healthcare, HIV, substance abuse, and STIs.
- Strong knowledge of social and behavioral interventions that positively impact the health and wellness of youth.
- Familiarity with other youth-serving organizations in the DC Metropolitan area.
- Ability to maintain client records and information in an accurate, timely and confidential manner.
- Ability to work in a multidisciplinary team structure by demonstrating ability to collaborate and contribute to the team’s work.
- Flexibility to work various shifts, including afternoon, evening and weekend shifts as necessary.
Whitman Walker Health- Knowledge, Skills, and Talents Required:
- Ability to work independently with minimal supervision.
- Ability to manage time and effort in order to meet strategic objectives.
- Knowledge of principles and processes for providing excellent customer service, both internal and external.
- Knowledge of all applicable WWH policies and procedures.
- Excellent oral and written communication skills.
- Knowledge of healthcare information systems with the ability to adapt to new electronic medical record and population health platforms.
- Analytical skills necessary for the preparation of accurate, concise and comprehensive reports.
- Ability to maintain records and information in an accurate, timely and confidential manner.
- Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
- Flexibility to work various shifts, including afternoon, evening and weekend shifts as necessary.
- Commitment to health equity.
Education and Experience Required
- Bachelor's Degree in psychology, social work, public health, or related field or at least five years of direct experience required.
- HIV testing and training certification from OraSure Technologies and INSTI required.
- At least three years of experience conducting HIV/STI testing, counseling, and outreach required.
- At least four years of experience working directly with youth ages 13-24, including group facilitation and providing one-on-one interventions with young people, required.
- One year of experience leading or managing a team preferred.
- Computer literacy with proficiency with Microsoft Office products and an electronic medical record software program required, eClinical Works preferred.
- Experience working with an ethnically, culturally, and racially diverse staff preferred; ability to work harmoniously with diverse groups of individuals required.
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and organization events.
- Lifting: No more than 20 lbs. and infrequently.
- Movement: Standing and sitting for long periods.
- Visual: Long periods on computer.
- Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
- Communication: Direct and indirect communication. Written and verbal competency.
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status and gender identity. For accommodation in the application process, please contact Human Resources