About Whitman-Walker Health
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and well being. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.
Whitman-Walker Health (WWH) is seeking one Bilingual Public Benefits and Insurance Navigator (Navigator). Navigators help WWH patients and DC residents with health insurance eligibility, enrollment, and literacy - connecting people to Medicaid, Medicare, Qualified Health Plans on the exchange, subsidies, and other insurance opportunities. Navigators become trained experts in both technical content and client counseling and navigation skills. While the navigators will be trained and supervised by the Legal Services program, they are part of a specialized Insurance Navigation Team that, since 2007, has worked closely with reception and billing staff as well as medical, behavioral, and dental staff to ensure health insurance coverage for our patients. Navigators have been on the front lines of implementation of health reform as certified DC Health Link Assisters and providing critical consumer outreach and enrollment assistance to uninsured and under-insured DC residents.
Primary Essential Duties
- Navigators assist consumers / patients by providing critical outreach, education, and counseling for consumers/patients seeking insurance.
- As part of WWH’s integrated service model, Navigators serve an important role to help ensure access to care.
- The Navigator will screen for insurance options and assist eligible clients to apply for insurance through the DC Health Benefit Exchange or other relevant options.
- The Navigator will assist with both Qualified Health Plan options as well as public insurance options, including but not limited to Medicaid, Medicare, Medicare Savings Programs, the DC Healthcare Alliance, HIV/AIDS-specific public benefits (including AIDS Drug Assistance Programs and AIDS Insurance Assistance Programs), and any other public health insurance options for our clients.
- They will explain the different options available through the Exchange or public insurance, the plan’s affordability and cost-sharing structure, and the consumer rights available under these options.
- The individual hired for this position will join the Insurance Navigation Team and rotate between all WWH sites.
- The Navigator will assist eligible clients in completing relevant applications, securing necessary supporting documentation, and filing the applications with the appropriate agencies.
- Documenting and tracking applications and submissions, advocating for consumers with government offices as necessary, and identifying matters that should be referred to WWH staff attorneys or other health center specialists for further action are additional parts of this position.
- Navigators must be strong team players and able to cultivate good working relationships both internally as part of integrated services and externally with staff at the government offices where applications are filed and for troubleshooting and advocating with those offices.
- Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms and core values of dignity, respect, affirmation and humility.
- Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
- Demonstrates excellent customer service by identifying and exceeding customer requirements.
- Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
- Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
- Demonstrates organizational skills necessary to multi-task, meet deadlines and re-prioritize as needed.
- Participates in organizational quality and performance improvement activities.
No direct budget responsibilities.
No personnel management responsibilities.
Role Specific- Knowledge, Skills and Talents Required
- Former certified DC Health Link in-Person Assister or Certified Application Counselor, preferred (Position will require CAC certification)
- The ability to converse well in Spanish (or alternatively Amharic), and to understand written Spanish (or Amharic) required.
- A passion for assisting others and strong interest in access to care and health reform implementation required.
- The ability to quickly learn and stay on top of updates to insurance options for commercial and public benefits programs, specifically eligibility criteria, benefits, application procedures, and how to troubleshoot problems as they arise.
- The ability to recognize cultural, language, and learning differences and be able to assist individuals in an affirming and culturally and linguistically appropriate manner.
- The ability to work on multiple tasks simultaneously and to handle a large case load of public benefits applications before multiple government agencies in several jurisdictions.
- The ability to grasp complex facts, procedures, and laws.
- The ability to work quickly, independently, and responsibly.
- Strong organizational, record-keeping, and writing skills, and attention to detail.
- Strong interpersonal and customer service skills; the ability to work comfortably with clients, volunteers and staff of diverse backgrounds; and a high level of comfort with HIV/AIDS and with persons of different sexual orientations and gender identities.
- Strong team player required.
- Strong computer skills, including knowledge of Microsoft Office tools and the ability to quickly learn new programs, including electronic medical record and insurance related web programs.
- 40-hour per week position with requirement for Monday through Friday schedule, though early and late coverage is required. Flexibility with regard to hours and work sites. Some weekend hours will be required
Whitman Walker Health- Knowledge, Skills, and Talents Required
- Ability to work independently with minimal supervision.
- Ability to manage time and effort in order to meet strategic objectives.
- Knowledge of principles and processes for providing excellent customer service, both internal and external.
- Knowledge of all applicable WWH policies and procedures.
- Excellent oral and written communication skills.
- Knowledge of healthcare information systems with the ability to adapt to new electronic medical record and population health platforms.
- Analytical skills necessary for the preparation of accurate, concise and comprehensive reports.
- Ability to maintain records and information in an accurate, timely and confidential manner.
- Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
- Flexibility to work various shifts, including afternoon, evening and weekend shifts as necessary.
- Commitment to health equity.
Education and Experience Required
- This position prefers a Bachelor’s Degree from an accredited college or university. However, candidates with 5 years closely related professional experience to this position may seek consideration as equivalent to meet the Bachelor’s Degree requirement if they have not yet obtained it.
- Valid DC Licensure Requirements (if applicable).
- Valid Driver’s License and Personal Vehicle Insurance Requirements (if applicable).
- Experience working with a broadly diverse population and ability to work harmoniously with diverse groups of individuals required.
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and / or weekends and organization events.
- Lifting: No more than 20 lbs. and infrequently.
- Movement: Standing and sitting for long periods.
- Visual: Long periods on computer.
- Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
- Communication: Direct and indirect communication. Written and verbal competency.
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status and gender identity. For accommodation in the application process, please contact Human Resources