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Community Health Educator

Location: 1525
Job Code: 586
Pay range: $35,000 - $43,000
Employment duration: Full time
# of openings: 2


About Whitman-Walker Health
At Whitman-Walker, we strive to treat each patient with the dignity, affirmation, and respect they deserve. Our mission is to be the highest quality, culturally competent federally qualified health center serving the greater Washington community, including individuals who face barriers to accessing care, and with expertise in LGBTQ and HIV care. We offer comprehensive health and wellness services including, primary and specialty infectious disease care; behavioral, community, and sexual health; dental, legal, and complimentary wellness services; substance abuse treatment, youth prevention services, and more.

Job Summary
The Community Health Educator provides HIV testing, outreach and education in one-on-one and group sessions related to PREP/PEP, STI's risk reduction, and general sexual health and wellness through specific outreach to priority populations as dictated by programmatic needs. Health educators are responsible for helping people learn how to improve their well-being and overall health.

Primary Essential Duties
 Greets patients upon arrival and departure, demonstrating impeccable customer service skills, showing respect for diversity and an embrace of WWH’s core values.
 Advises clients on how to access WWH services and shares policies, procedures, approximate cost of services, and accepted forms of payment.
 Plans, develops, and designs health education and training programs, including preparation, facilitation, and follow-up.
 Conducts community outreach and group educational sessions with priority populations, in accordance with the HIV prevention program outreach plan, including promotion of PEP/PREP, HIV/STI testing services, referrals to Whitman-Walker programs, and enrollment of new clients in WWH services, when needed.
 Provides individual and group preventive health counseling on a variety of topics, including sexual health, nutrition, sexual violence prevention, exercise, and smoking cessation.
 Helps develop, identify, implement and improve patient education material and other tools that encourage healthy decisions.
 Maintains current knowledge base on specific health issues, particularly in area of expertise.
 Collaborates with Health Education team to plan and carry out various health projects aimed at health promotion
 Provides HIV, STI and general sexual health and wellness related information using age appropriate, culturally sensitive, agency approved materials/models and approaches.
 Assesses the sexual health and wellness needs of individuals based on agency approved risk assessment and counseling sessions and educates individuals on the importance and availability of other healthcare services, such as cancer screenings.
 Provides HIV and STI testing and prevention counseling in both clinic and mobile-testing settings, referring to appropriate community-based and Whitman-Walker programs and/or providers.
 Coordinates logistics of initial medical appointments for all individuals testing HIV-positive and individuals seeking PEP/PrEP.
 Responds to calls from the CH/PEP telephone line in a timely manner.
 Assists with maintenance of testing supplies, incentive items and other physical inventory.
 Provides generalized information about WWH services to include medical, behavioral health, dental, aesthetics, occupational therapy, CTRS, PEP and Rapid services, appointment reminders, closings, patient portal, no show policy, financial obligations, public benefits/insurance navigation, and other services as appropriate available to both new registrants and existing patients.
 Follows up with patients to ensure linkage to care and treatment services and PrEP care
 Collects data and documents all work activities according to established standards, for production of weekly, monthly and annual reports and assists with the creation of those reports as necessary.
 Works closely with client and their partners in evaluating present health management program and assists in formulating plan for future wellness programming.
 Protects patients’ rights by maintaining confidentiality of personal and financial information.
 Responsibilities include other duties as assigned, including special tasks involved in responding to an emergency event.

Budget Responsibilities - No direct budget responsibility.
Management Responsibilities - No direct budget responsibility.

Knowledge, Skills, and Talents Required
 Knowledge of ambulatory healthcare, PEP/PREP, HIV, STI's, and substance use.
 Knowledge of standard medical office/clinic procedures.
 Ability to communicate in an effective, courteous, warm, welcoming, and professional manner with patients, visitors and other staff members.
 Ability to conduct sensitive, empathetic interviews that respect all areas of diversity, including HIV status, race, ethnicity, native language, country of origin, age, sexual orientation, and gender identity.
 Self-motivation, flexibility, and the ability to provide support in a fast-paced clinic environment and work independently.
 Ability to maintain client records and information in an accurate, timely, and confidential manner.
 Excellent face-to-face interpersonal skills, with the ability to effectively educate, treat, and counsel clients from diverse educational, social, and economic backgrounds.
 Excellent oral and written communication skills, including the charisma, energy, and enthusiasm to present and facilitate group and individual interventions.
 Flexibility to work various shifts, including early mornings, evenings, and weekend shifts as necessary.
 Developed organizational skills, including the ability to juggle several tasks at once and the capability to consistently reprioritize work as necessary to meet deadlines.
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees or former
employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status
and gender identity. For accommodation in the application process, please contact Human Resources
 Ability to effectively use computer software and technology as required by WWH, including Microsoft Word, Excel, Outlook, and ECW.
A 37.5-hour work week is a general requirement, with a flexibility of schedule – shifts include evenings and occasional weekend hours. Some early morning and late evening coverage may be required depending on scheduling requirements. This position will be located at 1525 with some coverage requirements at other WWH sites.

Education and Experience Required
 2 years of direct experience or Bachelor's Degree in public health, psychology, social work, or related field.
 1 year of providing sexual health education required.
 Fluency in Medical Terminology preferred.
 HIV testing certification from BioLytical (INSTI) preferred; experience providing risk reduction counseling preferred.
 Experience in a medical center and/or non-profit environment preferred.
 Experience working with an ethnically, culturally, and racially diverse staff and clientele preferred; ability to work harmoniously with diverse groups of individuals required.
 Customer service experience and training preferred.

Working Conditions:
Working conditions for this position are normal for an office environment. Individual will be expected to work occasional evenings and/or weekends and must be available to staff events outside of the office environment.
Physical Demands:
 Lifting: No more than 20 lbs. and infrequently.
 Movement: Standing and sitting for long periods.
 Visual: Long periods on computer.
 Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
 Communication: Direct and indirect communication. Written and verbal competency.
 Driving: Will involve driving the Mobile Testing Unit. A valid driver's license without accidents and speeding tickets is required.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees or former
employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status
and gender identity. For accommodation in the application process, please contact Human Resources

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