Junior Configuration Management Analyst

Location: Bowie, MD
Job Code: 19-039
# of Openings: 1

Description

The Jr. Configuration Management Analyst is responsible for improving the process maturity and adherence of Incident, Problem, and Change Management processes. This position plays an important role in the division's strategies regarding stability and operational excellence. Works with stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. The Jr. Configuration Management Analyst understands business problems and opportunities in the context of the requirements and identifies and recommends solutions that enable the organization to achieve its goals. 

Responsibilities: 

  • Assists Change and Configuration Management (CM) Processes
  • Participate in the Maturity Assessment of IT Operations Service Management Processes
  • Assists the Enterprise IT Change and Release Management Implementation
  • Experience with Enterprise Incident Management Process Engineering.
  • Experience with Asset and Configuration Management Strategy, Architecture, and Engineering
  • Use the Configuration Management System to account for all Computing Assets and configurations to provide accurate information on configurations and provide a sound basis for Incident, Problem, Change, and Release Management and to verify configuration records against the infrastructure and correct any exceptions
  • Ensure compliance with the accurate and timely recording of all Computing asset parameters
  • Identifying, controlling, maintaining and verifying installed hardware, software, and documentation
  • Maintain documented process flows and procedures separate from any computerized tool to ensure continuity of the process no matter which tool is used 

Qualifications:

Candidate must have the following knowledge, experience, and abilities:

  • U.S. citizenship required. Must be able to obtain at least OPM Public Trust Clearance and/or DoD Secret
  • 2-3 years of experience in Change, Configuration, and Asset management of IT Systems
  • Experience in creating, managing and maintaining process diagrams and process definition documents
  • Experience in defining, measuring and trending KPI's and process metrics
  • Ability to analyze performance data to demonstrate the effectiveness of IT processes

Preferred:

  • Ability to work in dynamic environment with changing priorities
  • Excellent communication skills, interpersonal, oral, and written
  • Strong analytical, organizational, and problem-solving skills
  • Ability to work well within a team to learn and share knowledge
  • Effective at developing and maintaining strong customer and team relationships
  • ITIL Foundation Certified a plus
  • Familiarity with ISO 20000 a plus

Security Requirements: 

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment 

Place of Performance: 

  • Bowie Data Center in Bowie, MD with some local travel to the Suitland Federal Center located 20 minutes away in Suitland MD

Technatomy Corporation is an Equal Opportunity Employer. It is the policy of Technatomy Corporation to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, disability or veteran status, or any other status protected by applicable law.

 





Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search


Powered By Taleo