Enterprise Monitoring Lead

Location: Bowie, MD
Job Code: 19-037
# of Openings: 1

Description

The Enterprise Monitoring Lead (EML) will manage a team of application monitoring engineers and serve as technical lead for the US Census Enterprise Operations and Management branch.The EML will oversee the deployment, onboarding, managing and O&M of the Enterprise IT infrastructure, system and application health and performance systems. The lead is responsible for the effective and efficient operational support of all monitoring tools used to support the mission. The EML will support the Enterprise Operations Center by providing in-depth health and performance analysis as required. Interact daily with supervisor, and technical staff in all project specialties. Interactions with client counterparts on project matters within area of responsibility. Must work well with general guidance, generate competent technical input for operations type documentation, be detailed and security oriented.  Must have excellent oral and written communications skills, as well as excellent interpersonal skills to deal with multiple contractors and government organization.  Must have worked in large enterprise class type environments, be in line with industry best practices, think outside the box, and be able to make recommendations to improve overall governance and support continuous improvement.

Responsibilities:  

  • Provide expert knowledge, support and guidance to business and technology teams and facilitate the collaborative support of system and application performance based software solutions
  • Recommend improvements to enhance information system operational availability, reliability, performance, etc.
  • Assist in the establishment of processes, templates, knowledge base articles and tools required to support the Enterprise Operations Center (EOC)
  • Maintain relevant service delivery catalogs and associated baselines
  • Provide expertise in business process and analytical modeling concepts, techniques, and tools 
  • Manage, track, report, process and assign tasks within the team  

Qualifications:

Required Skills:  

  • 8-10 years of experience with a Bachelors in Computer Science or related field
  • In lieu of degree, a combination of education and 15 years of demonstrated hands on experience
  • 6-8 full-time years of progressive experience in an enterprise setting (5000+ CI’s)
  • 5 full-time years as Team Lead for enterprise health & performance monitoring
  • Extensive infrastructure and application support experience
  • Excellent oral and written communication skills required
  • Ability to support executive management incident debriefs and root cause analysis reports
  • Be a customer advocate by consistently meeting, exceeding expectations and incorporating customer service into all aspects of work
  • Provide brown-bag, training sessions, coach, mentor and train staff  

Preferred Skills:  

  • ITIL v3 certification and/or formal training in ITIL/ITSM preferred, along with equivalent work experience
  • SolarWinds Certified Professional (SCP – NPM/SAM)
  • One or more Splunk certifications: Power User, Admin, Architect or Developer
  • Any Microsoft, Red Hat or Amazon certifications are a plus
  • Any SEIM, MoM, System & Network Management certifications highly encouraged
  • Comfortable in a fast paced work environment  

Hands-on-Exposure:  

  • Advanced knowledge and usage of SolarWinds, AppDynamics, Splunk
  • Maintain and administer enterprise services, security protection mechanisms, automation scripts or system maintenance/monitoring automation to improve uptime and reduce support
  • Demonstrated knowledge of Amazon Web Services (Public and GovCloud)
  • Demonstrated experience with virtualization platforms (e.g. VMware, Hyper-V, OpenShift & Oracle)
  • Knowledge of government security policies and general vulnerabilities management
  • Multi-platform scripting abilities (e.g. PowerShell, Bash, Python, etc.)
  • Hands on experience with tools like Ansible, Puppet or other similar CM type tools are a plus  

Soft Skills and Abilities: 

  • Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
  • Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal
  • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel
  • Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions
  • Results Oriented: Able to drive things forward regardless of personal interest in the task 

Security Requirements:  

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment 

Place of Performance:

  • Base Shift hours: 8:00 AM ET – 5:00 PM ET, M-F (flexibility is required)
  • Must be available for on-call support as required
  • Work location: Bowie Computer Center – Bowie, MD
  • Limited/Occasional telework may be available.

Technatomy Corporation is an Equal Opportunity Employer. It is the policy of Technatomy Corporation to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, disability or veteran status, or any other status protected by applicable law.





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