Online Service Coordinator


Location: Shanghai
Job Code: 259
# of Openings: 1

Description

Online Service Coordinator

在线服务协调员

 

Responsibilities:

工作职责:

Knowledge and understanding of all company products and after sales service procedures. Help resolve customer query or complaints;

了解公司产品和售后服务流程,协助解决客户咨询和投诉;

To respond to all live chat, website, and email inquiries concerning customers after sales and service situations. Help enhance the customer experience;

负责回复客户在线、网页、邮件售后服务咨询,提升客户体验;

Collect and feedback customers comments to line manager and provide constructive suggestions for after sales and service improvements;

收集并将客户评论反馈给直线经理、提供建设性意见,提升售后服务水平;

Work with line manager to optimize and report all online service activity;

与直线经理合作优化和提交在线服务报告;

Handle all the sales order entry into ERP system for all company points of sales, provide daily/weekly/monthly data reports;

负责将销售订单录入ERP系统,并提供日//月度数据报告;

Perform Customer surveys;

实施客户调查;

Receive & check return product from every single sales channel;

验收公司各个渠道的退换货;

Other assigned tasks by company.

公司安排的其他工作

 

Requirements:

任职要求:

College degree or equivalent, major in e-commerce will be a plus; 

大专及以上学历,电子商务相关专业更佳;

1-3 years working experience, qualified recent graduate students also welcomed; 

1~3年相关工作经验,符合条件的毕业生也可;

Familiar with e-commerce sales and service process, knowledge of back office operations and procedures for China Market Places. e.g. JD.com, TMall, Amazon, etc; 

熟悉电商销售与售后服务流程,了解中国市场电商,例如京东,天猫,亚马逊等;

Experienced ERP User with Sales Order Entry experience will be prefered; 

熟悉ERP系统中销售订单模块更佳;

Typing at least 60 words per minute with 90% accuracy is required; 

打字速度要求60/分,90%准确率;

Fluent oral and written Chinese and English; 

中英文听说读写流利;

Good user knowledge of PC software; 

办公软件操作熟练;

Service oriented, superior interpersonal and communication skills; 

良好的服务意识,卓越的人际交往与沟通能力;

Highly developed sense of responsiveness, both timely and accurate. 

及时并准确的反应售后问题;

Flexible work hours schedule 

灵活的工作时间




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