Online Service Coordinator


Location: Beijing
Job Code: 256
# of Openings: 1

Description

Responsibilities 

职责

Knowledge and understanding of all company products and after sales service procedures. Help resolve customer query or complaints; 

了解公司全线产品以及售后服务流程。帮助客户解决问题与投诉;

To respond to all live chat, website, and email inquiries concerning customers after sales and service situations. Help enhance the customer experience; 

负责所有售后渠道的反馈,包括在线咨询,网站,电邮咨询等。帮助提高客户的经验;

Collect and feedback customers comments to line manager and provide constructive suggestions for after sales and service improvements; 

收集并反馈客户的评价给直线经理,并对售后服务提出有建设性的意见,用来改进售后服务质量;

Work with line manager to optimize and report all online service activity; 

与直线经理一起优化与报告所有在线服务活动;

Handle all the sales order entry into ERP system for all company points of sales;

销售数据录入公司ERP系统;

Provide daily/weekly/monthly data reports 

提供日报,周报与月报;

Perform Customer surveys 

客户调研

Receive & check return product from every single sales channel. 

接收并检查所有退货产品;

Other assigned tasks 

其他领导指派的工作。

 

Qualification for the Job 

任职条件

College degree or equivalent, major in e-commerce will be a plus; 

大专及以上学历,电子商务相关专业更佳;

1-3 years working experience, qualified recent graduate students also welcomed; 

1~3年相关工作经验,符合条件的毕业生也可;

Familiar with e-commerce sales and service process, knowledge of back office operations and procedures for China Market Places. e.g. JD.com, TMall, Amazon, etc; 

熟悉电商销售与售后服务流程,了解中国市场电商,例如京东,天猫,亚马逊等;

Experienced ERP User with Sales Order Entry experience will be prefered; 

熟悉ERP系统中销售订单模块更佳;

Typing at least 60 words per minute with 90% accuracy is required; 

打字速度要求60字/分,90%准确率;

Fluent oral and written Chinese and English; 

中英文听说读写流利;

Good user knowledge of PC software; 

办公软件操作熟练;

Service oriented, superior interpersonal and communication skills; 

良好的服务意识,卓越的人际交往与沟通能力;

Highly developed sense of responsiveness, both timely and accurate. 

及时并准确的反应售后问题;

Flexible work hours schedule 

灵活的工作时间




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