Sr. Help Desk Support - Mexico City

Location: Mexico
URM #: 3040A
# of openings: 1


Are you highly skilled in help desk support & improving the value of IT offerings? 

Do you have a proven track record of taking ownership and resolving IT issues? 

Have you been co an expert at identifying trends and opportunities for improvement?

If yes, then submit your resume today for the  Sr. Help Desk Support global opportunity with Aspire Lifestyles - Americas. 

Aspire Lifestyles is a leading global B2B benefit solution and concierge service provider. Our wide range of custom-designed programs are designed to effectively engage our clients’ most valuable customers by providing them whatever they need, whenever they need it, wherever they are in the world.

Our global footprint spans 24 Concierge Centers in 21 major markets with over 1,800 Concierge supporting more than 3,000 active client programs and we are currently seeking a  Sr. Help Desk Support  to serve as a key member of our global business line.  

Directly reporting to the SVP, Information Technology of Global Aspire Lifestyles, the  Sr. Help Desk Support  has global responsibility for all entities consolidated within the Aspire Business Line and will be responsible for resolving a variety of desktop-related problems including hardware, operating system, applications and/or network configuration, while identifying help desk trends and opportunities to improve the quality and value of Aspire IT offerings.

Key Responsibilities for the most suitable individual for the  Sr. Help Desk Support  position: 

·         Responsible for providing desktop support for 500+ end users in multiple locations using remote support tools

·         Provide hardware/software support for workstations, laptops, thin clients, printers and other hardware devices.

·         Coordinates, configures, installs and reviews the installation of hardware and software on end-user workstations, laptops, thin clients, and/or Citrix/VMware View environment.

·         Receives triages, submits, and coordinates helpdesk requests through a service request platform.

·         Work closely with Information Technology Team to support existing systems, and respond to incoming inquiries from IT operations regarding all technical/system related issues.

·         Research, resolve, and respond to complex questions received via helpdesk ticketing system, email, telephone calls, call-backs, and/or escalations.

·         Maintains inventory of end user hardware using hardware database in a timely and consistent manner

·         Responsible for keeping IT storage area well organized.

·         On-call rotation required. Must have internet access from home.

·         Provide a high degree of customer satisfaction

·         Adheres to operating procedures and associated documentation.

·         International travel may be required, must have a passport

·         Other responsibilities as assigned.

Required Skills:

·         Windows troubleshooting experience

·         Experience supporting Citrix/VMware View Users

·         IT Troubleshooting experience

·         Customer experience


·         Bilingual (English and Spanish)

Travel/Rotation Requirements: 

·         15% Schedule may vary according to business needs

·         May travel within the US or abroad

·         On-call rotation required. Must have internet access from home.

Enjoy contributing to an organization where being Extraordinary Every Time is how we operate and apply today!



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