Lifestyles Concierge - Customer Service - Fluent in English & Japanese - Remote

Location: Honolulu, HI
URM #: 2985B
# of openings: 1


Lifestyle Concierge – Extraordinary Every Time!

Aspire Lifestyles, an International SOS company, is a highly rewarding company to work for. Our mission is to deliver exceptional, innovative products to our clients with best-in-class service delivery for their customers – our global talent is critical to achieving this. We seek individuals who are client/customer-oriented, creative and thrive on a high performance culture, whilst maintaining a positive, can-do attitude at all times.

We are currently looking for bilingual (English & Japanese) individuals with a passion for service delivery to serve as a Lifestyle Concierge. The Lifestyle Concierge will support customers globally providing assistance and consult in areas included but not limited to; travel arrangements, event bookings, restaurant reservations and more. The most suitable individual selected for this position will have a passion for service and willingness to anticipate client needs.

Aspire Lifestyles offers team members amazing benefits including but not limited to;

  • Paid five (5) week training to set you up for success.
  • Opportunities to advance your career.
  • Comprehensive health & welfare benefits effective the 1st of the month after your hire date.
  • Travel discount card after 6 months (IATA).

PLUS, as a work from home team member, you have the opportunity to create your own personal work environment, enjoy a healthy work/life balance and reduce costs of commuting to deliver extraordinary service every time.

Individuals considered for the Lifestyle Concierge will have the following key qualifications;

  • Bilingual- Fluently speaks English & Japanese
  • High school diploma or equivalent
  • Min of 5 years’ experience in a customer service position. Previous experience in hospitality, booking or a reservations position preferred with an upscale clientele.
  • Experience in travel planning and a passion for travel & entertainment preferred.
  • Experience with identifying opportunities to proactively meet member needs and deliver customized recommendations and services; focusing on value-added solutions is preferred.
  • Experience in recommending tailored solutions to customers to drive brand loyalty is preferred.
  • Outstanding written and verbal communication skills
  • Very strong technical skills using multiple complex systems to accurately document and research customer information


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