2019-20 SY Systems Support Manager

Location: FirstLine Network



Creating and inspiring great open admissions public schools in New Orleans


About FirstLine Schools

In 1998, FirstLine Schools started the first charter school in New Orleans.  Our mission is to create and inspire great open admissions public schools in New Orleans. 

Our faculty is a diverse and talented group dedicated to our students’ success and to their own growth as teachers.  Our schools are led by leaders who hold themselves accountable for student achievement and teacher development.


Position Summary

The Systems Support Manager (SSM) is a key part of the Data Team at FirstLine Schools, and plays an important role in ensuring effective and efficient use of data and systems to help drive student results. The SSM serves as the day to day administrator and provides end user supports for key teacher-facing student data systems. The SSM develops, maintains and documents a suite of reports designed to give teachers and leaders insights into student progress. The SSM also generates ad-hoc analyses as requested to support the decision making of FirstLine’s leadership. 

Position Responsibilities

Systems Administration & End User Support

  • Manages user accounts and security permissions for end users of student data systems

  • Maintains and monitors the helpdesk support system to provide timely, high quality support to end users

  • Monitors student information system to ensure high levels of data integrity 

  • Documents data entry policies and procedures

  • Leads root cause analysis of issues impacting data integrity; Makes recommendations for repairs and manage vendors to successfully deploy solutions

  • Develops and delivers high quality training to end users of student data systems

  • Keeps protocols and documentation up to date with system enhancements

  • Designs and implements systems maintenance procedures and protocols

  • Performs system testing before rolling out new functionality

  • Produces communications to end users as needed

Data Reporting

  • Produces management reports to track progress against organizational goals

  • Generates quarterly summary reports summarizing key organizational performance indicators

  • Generates ad-hoc analyses and reporting as requested

Other duties as assigned

Education & Experience:

  • Commitment to the mission and vision of FirstLine Schools

  • Demonstrated commitment to providing outstanding schools for all students

  • Strong analytical background with experience managing and analyzing large volumes of data

  • Demonstrated experience in successful enterprise implementation of software as a service

  • Experience working with student information or similar systems; experience with PowerSchool / SchoolRunner a plus

  • Experience teaching in K-12 education a plus

  • Expert level user MS Excel; demonstrated ability to complete complex analyses and models

  • Experience with SQL a plus

  • Minimum of a Bachelor’s degree

Desired Qualities & Characteristics:

  • Believe in every student’s ability to achieve in a rigorous college or career prep curriculum

  • Achieve results based on agreed-upon expectations

  • Take personal responsibility 

  • Highly detail-oriented 

  • Collaborate effectively with a range of stakeholders 

  • Share a commitment to creating great schools in New Orleans

  • Strong written and verbal communication skills

  • Model the FirstLine Commitments:

    • We Keep Learning

    • We Work Together

    • We are Helpful

    • We are the Safekeepers of our Community

    • We Share Joy

    • We Show Results

Physical Requirements:

  • While performing the duties of this job, the employee may be required to sit, walk, stand, talk, and hear. 

  • Light lifting of equipment may be required (up to 20 lbs.)

SYSTEMS SUPPORT MANAGER reports to: Executive Director of Operations 

How to Apply : Please apply via the online application https://firstlineschools.org/careers/

Salary is competitive and commensurate with experience. FirstLine Schools offers a comprehensive benefits package with a generous 403b plan.

FirstLine Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


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