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Float Counselor, JPP & BC (3/4/19)

Location: Jan & Peter's Place Women's Shelter
Job Code: 2019MAR04C
# of Openings: 1



ABOUT THE POSITION: The job of a Float Counselor staff is to fill in for regularly scheduled employees who are sick or on vacation leave. The position serves two programs in the Counselor role. The Counselor is responsible for milieu management while engaging clients in a direct shelter service program. Time is divided among direct service, operations, and administrative responsibilities to ensure the efficient and effective operation of the program. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). 


Jan & Peter's Place Women’s Shelter: Jan & Peter's Place provides a safe, warm place to sleep each night for 40 homeless women. Guests are served dinner and breakfast at the shelter, and have access to case management and support services.

Blaine Center Men’s Shelter: Blaine Center is a 24-hour shelter program, that provides shelter for 60 men. Clients access on-site housing navigation, hygiene services, daily meals, and a variety of case management resources to help eliminate barriers to stability. This intensive case management program is designed to move guest towards stable, permanent housing.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.

LOCATIONS:  North Beacon Hill &  Downtown - Seattle, WA

REPORTS TO: Program Coordinators


SCHEDULE: Thursday-Monday 3-11pm or 11pm-7am. Please note: Schedule is set a minimum of two weeks ahead of time. Shifts are rotated between the three programs on a weekly basis.

SALARY RANGE: $16.08 per hour


Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

Direct Social Services

  • Register and engage clients to assess needs providing immediate and appropriate information and referral.

  • Engage clients in ongoing supportive relationship by displaying the qualities of warmth, empathy and a client-centered approach.

  • Provide meal, laundry, cleaning services in accordance with schedule and assignments.

  • Mediate conflicts and provide de-escalation and crisis intervention; mediate conflicts and model appropriate problem solving and refer to appropriate clinical services as needed.

  • Maintain necessary logs, records and statistics with clear and accurate case notes of all significant interaction in client files.


  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

  • Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.

  • Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.


  • None.


  • Demonstrated knowledge of local resources and services for individuals who are homeless or low-income.

  • Demonstrated ability to set and maintain boundaries in a professional manner.

  • Demonstrated knowledge of best practices of de-escalation, crisis intervention, stabilization, trauma informed care, harm reduction, and motivational interviewing.

  • Ability to work independently and as part of a team in a collaborative and cooperative manner, to problem solve for effective outcomes particularly without on-site supervision.

  • Ability to follow agency policy and procedures to maintain safety and security within the facility.

  • Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.

  • Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions.

  • Strong problem solving, time and project management skills are required to be successful in this role.

  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology, required. Experience with Boston Post, Clarity and Agency, desired.

  • Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, required.


  • An Associate degree is strongly desired, Bachelor’s degree preferred in social work or related field.

  • A minimum of 1-year experience in customer service, required.

  • At least 1-year experience in human services (work and/or volunteer), desired.

  • Familiarity with issues of homelessness, mental illness, chemical dependency, sexual assault, and/or domestic violence, desired.

  • Experience working with clients with English as a second language or where there is limited English speaking ability.

  • Or relevant work experience, certificate and/or equivalent continuing professional development or education.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.

  • Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

  • Travel to program sites and meetings outside the office and around the county are necessary.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings. 

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse tenant community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our client community includes the physically and mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve. This position is not eligible for remote work, it requires onsite work only.


Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.

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Compass Housing Alliance   77 S. Washington St., 5th Floor   Seattle, WA 98104  //  206.474.1000FacebookTwitterLinkedIn